Refund & Cancellation Policy

Last updated: 4 August 2026

This policy explains how payments, refunds, and cancellations work at Cannpliance (a product of Elevated States Consulting, LLC).

What you’re paying for

Cannpliance is prepaid. You add account credit, and each compliance report you run draws that credit down at the price shown before you run it. There is no auto-renewing subscription — you are never billed on a recurring basis. Enterprise arrangements are governed by their own written agreement.

You’re only charged for reports you receive

You are charged for a report only once it has been successfully generated and saved to your account — never before. If a report fails to generate — a technical error or an interrupted run — you are not charged. Our records reflect each report generated and delivered to your account; if those records show you were charged for a report that was never generated, we will refund it in full.

Deleting a report from your account after it has been delivered does not entitle you to a refund. Deleting a report removes its contents from our systems, but we retain a billing record that the report was generated and delivered.

Unused credit

Unused account credit is refundable on request within 30 days of the purchase that added it, returned to your original payment method. Credit already spent on completed reports is not refundable (the software service was delivered), except as described above or where required by law. Account credit does not expire.

Completed reports

Because each report is a digital service delivered immediately, completed reports are non-refundable once generated — except where a report failed due to a fault on our part, or where a refund is required by law. If you believe a report is materially defective, contact us; we review these case by case and will re-run or refund at our discretion.

Cancellation

There is no contract or commitment — you can stop using Cannpliance at any time. To close your account, or to request a refund of unused credit before closing, email support@cannpliance.com. Closing your account does not refund credit already spent on completed reports.

How to request a refund

Email support@cannpliance.com from your account email with the approximate date and amount. We respond within 5 business days and process approved refunds to your original payment method.

Payment disputes

If something looks wrong on your statement, please contact us first at support@cannpliance.com — we can almost always resolve it faster than a bank dispute, including issuing a refund where appropriate.

Your statutory rights

Nothing in this policy limits any refund or cancellation rights you have under applicable consumer-protection law.